Lovely Day

Refunds

What can be refunded, and when.

Last updated 7 October 2026.

Within 14 days

You can ask for a refund within 14 days of the purchase, for any reason, and we will give it. The paid plan bought on this website is sold by Paddle.com Market Ltd, who handle the payment, so you can ask either of us.

If something went wrong

This is different, and it isn’t a favour. If Lovely Day didn’t do what we said it would, write to us whenever you notice — we’d rather hear late than not at all. If we got it wrong, we’ll put it right, and putting it right isn’t always a refund.

If you bought it in the iPhone or Android app

Apple and Google took that payment, not us, and only they can give it back, under their own rules. We can’t refund money we never received. Ask Apple through reportaproblem.apple.com, or Google through Google Play. If they turn you down and you think that’s wrong, write to us anyway.

What a refund does to your account

It goes back to the free plan at once. Your funeral wishes, your keyholders and your photos stay as they are, and you can still change them.

This is what happens after a refund, not a condition of getting one. A week later we delete what the paid plan allowed: your messages for after, your videos and voice recordings, and your funeral papers. We email you when the refund arrives, tell you the date, and it’s a week so that you can take a copy of everything first — in Settings, choose “Make my copy”.

If you buy the plan again before that date, nothing is deleted and everything stays where it is.

Your rights either way

In Australia, our services come with guarantees that can’t be excluded under the Australian Consumer Law, including a right to a refund for a major failure. Wherever you live, you keep the rights your own consumer law gives you. Nothing on this page takes any of that away — it only says what we’ll do on top of it.

How to ask

Write to hello@getlovelyday.com from the email address your account uses, or tell us which address it is. A person reads it.

If you bought on the website, Paddle.com Market Ltd is the seller and handles the payment and the tax; the charge on your statement says LOVELY DAY. You can write to us either way — we’ll sort it out with them.